Gold Class Tickets Ticketing Platform
Operated by GOLD CLASS TICKETS PTY LTD (ABN 31 694 609 848)

Last updated: 12 August 2026
Version: 2.2


1. ABOUT THESE TERMS

1.1 These Terms and Conditions ("Terms") govern access to and use of the Gold Class Tickets Ticketing Platform, including its website, applications, ticketing services, event-management tools, QR-code ticketing, seat-map and seat-selection tools, gate-scanning functions and related services (collectively, the "Platform").

1.2 The Platform is operated by GOLD CLASS TICKETS PTY LTD (ABN 31 694 609 848) ("Gold Class Tickets", "we", "us" or "our").

1.3 These Terms apply to:
(a) visitors to the Platform;
(b) people who purchase, receive or use tickets ("Guests");
(c) event organisers, promoters, venues and other persons who create or manage events through the Platform ("Event Organisers"); and
(d) gate staff and other authorised users.

1.4 By accessing the Platform, creating an account, listing an event, purchasing or using a ticket, accepting a gate-staff invitation, or otherwise using the Platform, you agree to these Terms and our Privacy Policy.

1.5 If you do not agree to these Terms, you must not use the Platform.

1.6 Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty, remedy or liability that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law ("ACL"), or any other applicable law. Where this document and the ACL conflict, the ACL prevails.


2. DEFINITIONS

In these Terms:

"Add-on" means an optional paid feature we make available to Event Organisers for a particular event.

"Attendee" means the person named on a Ticket, who may or may not be the Guest who purchased it.

"Confidential Information" has the meaning given in clause 16.

"Fees" means the booking, service, payment-processing, commission, subscription, Add-on or other amounts we charge in connection with the Platform.

"Intellectual Property Rights" means all present and future intellectual property rights anywhere in the world, whether registered or unregistered, including copyright, trade marks, designs, patents, rights in compilations and databases, trade secrets, know-how and rights in confidential information.

"Order" means a completed Ticket purchase or free registration through the Platform.

"Payout" means an amount remitted to an Event Organiser in respect of ticket sales.

"Platform Data" means data, metadata, structures, identifiers, schemas, configurations, analytics and other information generated, organised or derived by the Platform in the course of providing the service, excluding Personal Information and excluding User Content to the extent owned by a user or third party.

"Ticket" means an electronic entitlement to attend an event, issued through the Platform and identified by a unique QR code.

"User Content" has the meaning given in clause 14.

"Venue Materials" means venue plans, floor plans, seating plans, drawings, images, logos, specifications, seat lists and other materials supplied or uploaded by an Event Organiser, venue or other authorised third party for use with an event.

"Venue Map Data" means the digital representation of a venue or seating arrangement made available through the Platform, including section, bay, row and seat identifiers; seat coordinates and ordering; stage, aisle, entrance and accessibility placements; map layers, shapes, labels and annotations; seat-map configuration and rendering data; and associated availability, hold, inventory and pricing signals. To the extent Venue Map Data consists of Venue Materials, ownership remains with the owner of those Venue Materials; to the extent it consists of Platform-generated structures, configurations, renderings, metadata or other Platform Data, clause 15 applies.


3. THE PLATFORM'S ROLE AND SETTLEMENT

3.1 Gold Class Tickets provides technology that enables Event Organisers to publish events, sell or issue Tickets, communicate with attendees, process payments and refunds, and validate Tickets at an event.

3.2 Except where clause 3.4(c) applies, the Event Organiser - not Gold Class Tickets - is responsible for organising, promoting, delivering and operating the event. Unless we expressly state otherwise, we are not the event promoter, venue operator or provider of the event itself.

3.3 When a Guest purchases a Ticket:
(a) the Event Organiser is the supplier of the event and associated admission services;
(b) Gold Class Tickets provides the ticketing and transaction-facilitation services; and
(c) payment is processed through Stripe or another payment provider identified on the Platform.

3.4 Depending on the event, one of the following settlement arrangements applies:
(a) Connected-account settlement - the Event Organiser holds its own connected payment account, and the ticket proceeds settle through that account with our Fees taken in accordance with the applicable payment configuration;
(b) Platform-collected settlement - we receive the amount paid by the Guest through our payment account and remit the amount owing to the Event Organiser after permitted deductions, in accordance with these Terms and the arrangement agreed with that Event Organiser; or
(c) Our own events - where Gold Class Tickets is itself the Event Organiser, we are both the platform operator and the supplier of the event. In that case, every obligation these Terms place on an "Event Organiser" applies to us in that capacity, and clauses 3.2, 22.1(a) and 23.1(a) do not operate to disclaim our responsibility for that event.

3.5 Limited payment collection appointment. Where clause 3.4(b) applies, the Event Organiser appoints Gold Class Tickets as its limited payment collection agent solely for the purpose of accepting amounts paid by Guests for that Event Organiser's Tickets and administering permitted refunds, reversals, chargebacks, Fees and settlement adjustments.Receipt by us of an  amount from a Guest discharges that Guest's payment obligation to the
Event Organiser for the amount actually received, subject to any later reversal, chargeback or refund. We may deduct amounts properly due under these Terms before remitting the balance to the Event Organiser. This limited appointment does not create a partnership, joint venture or general agency and does not alter any legal character or obligation that applicable law or payment-provider rules mandatorily impose.

3.6 We may provide customer support and assist with refunds, cancellations or disputes. Except where clause 3.4(c) applies, doing so does not make us responsible for the Event Organiser's conduct, the event, the venue, or any goods or services supplied at the event.


4. ELIGIBILITY, ACCOUNTS AND ACCESS

4.1 Guest access. The Platform does not require a Guest to create an account. Guests purchase as a guest and access their Tickets through a unique ticket link sent by email.
KEEP THAT LINK PRIVATE - anyone holding it may be able to view and download the Ticket.
If you believe your ticket link has been shared or compromised, contact us immediately.

4.2 Event Organiser accounts. Accounts exist for Event Organisers and platform administrators. Event Organiser accounts are issued by invitation following an application and our approval. We may decline or defer an application where reasonably necessary for commercial, operational, fraud, safety, legal, payment-provider or platform integrity reasons. Once an Event Organiser has been approved, suspension or termination is governed by clause 20.

4.3 You must be at least 18 years old to hold an Event Organiser account. A Guest under 18 should have a parent or legal guardian make the purchase.

4.4 Age-restricted events. Some events carry an age restriction (for example 18+ or 21+).
Where they do, each Attendee's date of birth may be required at checkout. THAT DECLARATION IS SELF-CERTIFIED - we do not independently verify identity or age unless the Platform expressly states otherwise. The Event Organiser or venue may require photo identification at the door, and entry may be refused without a refund where an Attendee cannot establish that they meet a clearly disclosed age requirement, subject always to applicable law.

4.5 You must provide accurate, complete and current information and promptly update it when it changes.

4.6 You are responsible for:
(a) maintaining the confidentiality of your login credentials, ticket links and gate-scanning credentials;
(b) all activity undertaken through your account or credentials, except to the extent caused by our security failure;
(c) using strong passwords and reasonable security precautions; and
(d) notifying us promptly if you suspect unauthorised access.

4.7 You must not:
(a) impersonate another person or organisation;
(b) create an account using false, misleading or fraudulent information;
(c) share administrative or gate-scanning access with an unauthorised person; or
(d) use another person's account or credentials without permission.

4.8 We may require identity, business, authority, venue or payment verification before activating features, processing Payouts or allowing an event to go live.

4.9 Test and preview transactions. The Platform allows Event Organisers to run test or preview checkouts. Tickets produced by a test or preview transaction are marked as such, carry no entitlement to entry, are not sales, and create no obligation on us or on the Event Organiser.

4.10 Electronic acceptance and event-specific terms. Where the Platform presents these Terms through a checkbox, purchase button, account invitation, event-publishing flow or other electronic acceptance mechanism, completing that action constitutes electronic acceptance of these Terms. Event-specific conditions, venue conditions of entry and Event Organiser terms that are clearly disclosed before purchase may also form part of the
contract for that Ticket. They must not conflict with mandatory law or purport to reduce rights that cannot lawfully be excluded.


5. EVENT LISTINGS AND EVENT ORGANISER OBLIGATIONS

5.1 An Event Organiser must have full authority to create, promote and sell Tickets for each event it lists.

5.2 Event Organisers are responsible for ensuring that all event information is accurate, complete, lawful and not misleading, including:
(a) event title, description, date, time and location;
(b) venue access requirements;
(c) age restrictions and identification requirements;
(d) ticket inclusions, exclusions, seating information and any seat-map or venue-map information supplied or approved by the Event Organiser;
(e) accessibility information;
(f) refund and cancellation conditions, to the extent the Platform provides a field for them, and otherwise by making them available to Guests before purchase;
(g) pricing and any compulsory charges; and
(h) the identity and contact details of the Event Organiser, including a monitored support email address or phone number.

5.3 Event Organisers must obtain and maintain all licences, permits, approvals, insurances, venue permissions and safety measures reasonably required for their events. We may require evidence of appropriate public liability insurance and may specify a minimum level of cover having regard to the event type, venue requirements, attendance, risk profile and industry practice. Any minimum amount notified by us forms an additional condition for that event unless we agree otherwise in writing.

5.4 Event Organisers must comply with all applicable laws, codes and regulations, including laws relating to consumer protection, ticket pricing, privacy, direct marketing, public safety, accessibility, liquor licensing, intellectual property, tax, ticket resale and refunds.

5.5 Event Organisers must not list or promote:
(a) unlawful, fraudulent, deceptive or unsafe events;
(b) events that infringe another person's Intellectual Property Rights or other rights;
(c) events involving prohibited goods, services or conduct;
(d) events for which the organiser lacks authority, approvals or venue access;
(e) content that is defamatory, discriminatory, threatening, obscene or otherwise unlawful; or
(f) events, goods or services prohibited by our payment providers' restricted-business rules, or involving any person or entity subject to Australian or applicable international sanctions.

5.6 AI-assisted content. The Platform includes AI-assisted tools that help Event Organisers draft event descriptions and page content. Output from those tools is a drafting aid only. The Event Organiser is solely responsible for reviewing, correcting and approving all content it publishes, and warrants that published content is accurate and not misleading. We make no representation that AI-assisted output is accurate, complete,original or fit for any purpose. Event Organisers must not enter personal information, sensitive information, confidential venue information or third-party material into an AI-assisted feature unless they are authorised to do so and the disclosure is consistent with applicable privacy and confidentiality obligations.

5.7 We may review, reject, unpublish, suspend or remove an event listing where we reasonably believe it breaches these Terms, poses a safety or fraud risk, may expose users or us to harm, breaches payment-provider requirements, infringes third-party rights or is required to be removed by law.

5.8 Event Organisers must provide reasonable and timely assistance in relation to Guest enquiries, event changes, refund requests, chargebacks, complaints and legal or regulatory requests.

5.9 Seat maps and venue maps. Any venue map, seating map or visual seating representation shown on the Platform is provided for ticket selection and event administration. Unless expressly stated otherwise, it is indicative only, may not be to scale and is not an emergency, evacuation, engineering, accessibility or wayfinding plan. The Event Organiser is responsible for reviewing and approving event-specific seating and venue information before sales open and for promptly notifying us of material changes. Guests must follow official venue signage, staff directions and safety instructions at the venue.


6. TICKET PRICES, FEES AND GST

6.1 Ticket prices are set by the Event Organiser unless expressly stated otherwise.

6.2 Fees. A booking, service or payment-processing amount may be payable in addition to the base ticket price. We may also charge Event Organisers commission, subscription, Add-on or other Fees. The amount and payer of applicable Fees may vary by event and
commercial arrangement.

6.3 Consumer price display. Where a price is displayed to a consumer and a compulsory fee or charge is quantifiable at that point, the Platform will display the minimum total price payable as a single figure, including GST and all unavoidable or pre-selected fees, at least as prominently as any component price and before the Guest confirms payment. We may also show a component breakdown for transparency, provided the single total price
remains sufficiently prominent. Fees that cannot reasonably be quantified until the Guest makes a later choice will be disclosed as soon as they become quantifiable.

6.4 Unless stated otherwise:
(a) prices are in Australian dollars; and
(b) amounts shown as GST-inclusive include GST where GST applies. GST is included in the displayed GST-inclusive price and is not added again on top of it.

6.5 Event Organisers are responsible for determining and meeting their own tax, GST, invoicing and reporting obligations. Gold Class Tickets does not provide tax advice.

6.6 We may vary our Fees for future services. For Event Organisers, we will give at least 30 days' notice of a material increase to recurring or ongoing Fees. An increase will not retrospectively affect Tickets already sold or Fees already incurred. If an Event Organiser does not accept a material increase, it may stop using affected future services before the
increase takes effect, subject to outstanding events and accrued obligations.

6.7 Add-ons. Optional paid features are purchased per event, take effect on activation, and are not refundable once activated, except where a refund is required by law or where the Add-on materially fails to provide the service described.

6.8 We may correct an obvious pricing or system error before a Ticket is used. Where payment has already been taken, we will provide any remedy required by law, which may include offering the Guest the choice to confirm the corrected price or receive a refund.


7. PAYMENTS, SETTLEMENT AND PAYOUTS

7.1 Payments are processed through Stripe or another payment provider identified on the Platform. Use of payment services may also be subject to that provider's terms.

7.2 We do not receive or store complete card numbers, CVV details or online-banking credentials.

7.3 An Order is not complete until payment is successfully authorised and the Platform issues an order confirmation.

7.4 An Event Organiser using a connected payment account must:
(a) establish and maintain an eligible connected account;
(b) complete any identity, business or bank-account verification required by the payment provider;
(c) comply with the payment provider's terms and applicable financial laws; and
(d) keep payout information accurate.

7.5 Payout timing. Payout timing is as set out in the Event Organiser dashboard, onboarding materials or a separately agreed commercial arrangement. Where a settlement workflow is manual, we may issue the Payout manually. We may delay, withhold, reverse or adjust a Payout only in the circumstances described in clause 7.6 or where otherwise required by
law or the payment provider, and we will not unreasonably delay a Payout after the relevant issue has been resolved.

7.6 Payouts may be delayed, withheld, reversed or adjusted where reasonably necessary
because of:
(a) payment-provider verification or compliance requirements;
(b) suspected fraud or unauthorised transactions;
(c) refunds, disputes or chargebacks, including a reasonable reserve held against refunds that remain materially likely to be requested;
(d) an event cancellation, postponement or material change;
(e) a negative account balance;
(f) a material breach of these Terms;
(g) a reasonable need to protect Guests or us against identified financial exposure; or
(h) a legal or regulatory requirement.
Where practicable, we will tell the Event Organiser the general reason for a material hold or adjustment and what information is reasonably required to resolve it, except where doing so would breach law, payment-provider rules or prejudice a fraud or security investigation.

7.7 Recovery of amounts owing. Where an amount is properly owing by an Event Organiser to us or to a Guest (including refunds, chargebacks, chargeback fees, reversals, our Fees, taxes or other adjustments), we may:
(a) deduct it from any amount payable to the Event Organiser;
(b) instruct our payment provider to deduct or reverse it where permitted; or
(c) invoice the Event Organiser for it, payable within 14 days.
Amounts unpaid after 14 days are a debt due and payable and may accrue interest at the Reserve Bank of Australia cash rate plus 4% per annum, calculated daily, together with reasonable external recovery costs to the extent permitted by law. We may suspend an Event Organiser's ability to publish or sell while a material amount is overdue.

7.8 We are not responsible for delays caused solely by banks, card networks, payment providers or other third-party payment systems, but we will provide reasonable assistance where the delay relates to a transaction processed through the Platform.


8. TICKET ORDERS AND DELIVERY

8.1 Guests must check all Order details before completing a purchase.

8.2 Tickets are delivered electronically to the email address supplied at checkout, and are also available through a unique ticket link.

8.3 The Guest is responsible for providing a valid email address and checking spam or junk folders. A Guest should contact support promptly if a Ticket is not received.

8.4 Each Ticket and QR code is unique. Tickets are not transferable through the Platform
(see clause 9). Accordingly:
(a) a Ticket must not be copied, duplicated, altered or fraudulently reproduced;
(b) only the first valid scan will be accepted; and
(c) screenshots, printouts or copies may be rejected where the QR code has already been used or invalidated.

8.5 A Ticket does not guarantee entry where:
(a) the Ticket is invalid, refunded, cancelled, duplicated, subject to a payment dispute, or obtained fraudulently;
(b) the Attendee does not meet disclosed age, identification, conduct, dress, safety or venue requirements;
(c) entry would breach the law or a lawful direction; or
(d) the Attendee is removed or refused entry for lawful and reasonable safety or conduct reasons.

8.6 Any entry condition imposed by an Event Organiser or venue must be lawful, reasonable and clearly disclosed before purchase where it is material to the Guest's decision.


9. TICKET TRANSFERS AND RESALE

9.1 THE PLATFORM DOES NOT CURRENTLY PROVIDE A TICKET TRANSFER OR RESALE FUNCTION. Tickets are issued to the person named at checkout and cannot be transferred, reassigned or renamed through the Platform.

9.2 If an Event Organiser permits a private transfer, that is a matter between the Guest and the Event Organiser. The Guest bears the risk of the Ticket being used, refunded or invalidated by the person to whom it is given, and we are not responsible for resolving disputes arising from a private transfer.

9.3 Where we later make transfer or resale functionality available, clauses 9.4 and 9.5 apply to it.

9.4 A person transferring or reselling a Ticket must not:
(a) misrepresent the Ticket, event, seat, price or transfer status;
(b) sell a Ticket that has been cancelled, refunded, duplicated or previously used;
(c) breach applicable ticket-resale or anti-scalping laws; or
(d) use the Platform for unauthorised commercial resale.

9.5 We may cancel, suspend or investigate a Ticket where we reasonably suspect fraud, unlawful resale or a material breach of these Terms. We will not invalidate a Ticket arbitrarily or in a manner inconsistent with applicable consumer law.


10. EVENT CHANGES, CANCELLATIONS AND REFUNDS

10.1 The Event Organiser is responsible for decisions concerning an event's cancellation, postponement, relocation, rescheduling, lineup, program, venue or other material changes.

10.2 Event Organisers must notify affected Guests promptly through the Platform or another reasonable communication method.

10.3 A Guest's entitlement to a refund or other remedy depends on the circumstances, the Event Organiser's disclosed policy and applicable law. Under the ACL, a Guest may have rights where an event is cancelled, significantly changed or not supplied as promised.

10.4 Nothing described as "non-refundable" limits any refund, compensation or other remedy that must be provided under applicable law.

10.5 How a refund request works. A refund request submitted through the Platform is a REQUEST, NOT AN AUTOMATIC REFUND. Where an event is marked refundable, a Guest may submit a request from their ticket page; the request is sent to the Event Organiser, who reviews and decides it. Any timeframe shown in the Platform is guidance for the Event Organiser's decision, not a bar on requesting a refund.

10.6 Non-refundable events. Where an event is marked "non-refundable", the in-Platform refund request function is not available. THIS DOES NOT REMOVE ANY RIGHT YOU HAVE UNDER THE AUSTRALIAN CONSUMER LAW. If you believe you are entitled to a refund or other remedy under the ACL - for example because the event was cancelled, significantly changed, or not supplied as promised - contact us at admin@goldclasstickets.com.au and we will assess your claim regardless of how the event is marked.

10.7 Where an event is postponed:
(a) the Ticket may remain valid for the rescheduled date;
(b) the Event Organiser must clearly communicate the new arrangements; and
(c) Guests retain any rights available under applicable law, taking into account the nature and significance of the change.

10.8 Where a refund is approved or required:
(a) the refund will ordinarily be returned to the original payment method;
(b) processing times may depend on the payment provider and financial institution, and typically take 5-10 business days to appear on a statement;
(c) the Ticket will be cancelled, will no longer scan for entry, and must not be used; and
(d) where a full refund is given, the booking and payment-processing amounts paid by the Guest are refunded together with the ticket price. Partial refunds are refunded proportionally.

10.9 Event Organisers are responsible for ensuring sufficient funds are available to meet refunds, chargebacks and related liabilities arising from their events.

10.10 We may process a refund without further Event Organiser approval where:
(a) required by law;
(b) the Event Organiser has authorised us to do so;
(c) a payment provider or card scheme requires it;
(d) the Event Organiser has failed to respond within a reasonable period; or
(e) we reasonably consider it necessary to prevent fraud or significant consumer harm.


11. CHARGEBACKS AND PAYMENT DISPUTES

11.1 A Guest should first contact the Event Organiser or Gold Class Tickets support before initiating a payment dispute, where practicable.

11.2 Event Organisers must provide information reasonably requested to respond to a chargeback, including proof of ticket delivery, event delivery, attendance, refund terms and communications.

11.3 An Event Organiser is responsible for valid chargebacks and associated
payment-provider fees arising from its event, except to the extent the chargeback was caused by our breach, negligence or system error.

11.4 We may recover valid chargeback amounts under clause 7.7.

11.5 Voiding disputed tickets. IF A PAYMENT FOR AN ORDER IS DISPUTED WITH THE CARD ISSUER, WE MAY IMMEDIATELY VOID THE TICKETS IN THAT ORDER so that they cannot be used for entry, pending resolution of the dispute. If the dispute is resolved in the Guest's favour, or the payment is restored, we will reinstate or reissue the affected Tickets on request where the event has not yet occurred.


12. EVENT ENTRY AND GATE SCANNING

12.1 Gate staff must use scanning tools only for the event and purpose for which access was granted.

12.2 Gate scanning access is granted by way of a unique link and access code rather than a user account. THOSE CREDENTIALS ARE SHARED SECRETS - anyone holding the link and access code can validate Tickets for that event and view Attendee names for that event.

12.3 Gate staff must:
(a) keep access links and credentials secure;
(b) follow the Event Organiser's lawful entry procedures;
(c) avoid unnecessary collection, disclosure or retention of attendee information; and
(d) immediately report suspected account compromise, ticket fraud or security incidents.

12.4 An Event Organiser is responsible for the acts and omissions of its gate staff and any person to whom it grants scanning access, and must revoke access promptly when a person no longer requires it.

12.5 Scan results assist with ticket validation but do not replace the Event Organiser's responsibility for lawful, safe and reasonable admission decisions.

12.6 Scan logs may be retained for security, audit and dispute-resolution purposes in accordance with our Privacy Policy.


13. ACCEPTABLE USE

13.1 You must not use the Platform to:
(a) break any law or facilitate unlawful activity;
(b) commit fraud, process unauthorised payments or evade Fees;
(c) upload malware or harmful code;
(d) interfere with the Platform's operation, security or availability;
(e) bypass access controls, rate limits, waiting rooms, purchase limits or security measures;
(f) scrape, copy, harvest or systematically extract Platform content or data except as expressly permitted by clause 15 or with our prior written consent;
(g) send spam or unlawful marketing;
(h) harass, threaten or harm another person;
(i) upload content you do not have the right to use;
(j) create an unreasonable load on the Platform;
(k) use bots, scripts, automated purchasing tools, multiple identities, coordinated accounts or other methods to obtain Tickets, reservations or holds in a way that circumvents purchase limits or fair-access controls; or
(l) collect or use ticket, attendee, inventory, pricing, availability or Venue Map Data for an unauthorised commercial, competitive, resale, profiling or data-broker purpose.

13.2 We may investigate suspected misuse and cooperate with payment providers, venues, rights holders, regulators or law-enforcement agencies where required or authorised by law.

13.3 Purchase limits. We or an Event Organiser may impose reasonable limits on the number of Tickets that may be purchased or held by a person, household, account, email address, payment method, device or other reasonably related identifier. Where we reasonably identify Orders that circumvent a clearly disclosed limit, we may cancel or reduce those Orders and void affected Tickets. Any refund or retention of amounts will be handled in accordance with applicable law and the circumstances of the transaction.


14. USER CONTENT AND VENUE MATERIALS

14.1 "User Content" includes event descriptions, logos, images, videos, trade marks, attendee communications, Venue Materials and other materials uploaded or supplied to the Platform by you. User Content does not include Platform software, Platform Data or the Platform-generated elements of Venue Map Data merely because those elements are generated using tools you access through the Platform.

14.2 Subject to clause 14.6, you retain ownership of your User Content.

14.3 You grant Gold Class Tickets a non-exclusive, worldwide, royalty-free licence to host,store, reproduce, adapt, format, digitise, display and distribute your User Content only to the extent reasonably necessary to:
(a) operate and promote the relevant event through the Platform and our own marketing channels;
(b) create and operate digital venue and seat-map functionality for the relevant event;
(c) provide Tickets and communications;
(d) provide support, security and compliance functions; and
(e) improve, maintain and administer the Platform.

14.4 This licence ends when the User Content is deleted or the relevant account closes, except where continued retention or use is reasonably required for legal, backup, transaction-record, dispute, security or evidentiary purposes, or to maintain records of a Venue Map Data configuration already used for completed transactions.

14.5 You warrant that you have all rights, licences, permissions and venue authority required to upload, digitise and use your User Content and Venue Materials through the Platform and that doing so does not infringe another person's rights or breach a venue agreement.

14.6 Venue Materials. Ownership of a venue's underlying plan, drawing, photograph, logo or other Venue Material remains with its lawful owner. Nothing in these Terms transfers that underlying ownership to Gold Class Tickets. However, you authorise us to convert, trace, digitise, structure, configure, annotate and render Venue Materials for the purposes in
clause 14.3. Gold Class Tickets retains ownership of its software, tooling, schema, Platform-generated configuration, metadata and other Platform Data used to perform or store that work, subject to any third-party rights in the underlying Venue Materials.

14.7 Intellectual property complaints. If we receive a credible claim that User Content or Venue Materials infringe third-party rights, we may temporarily disable, remove or restrict the affected content while we investigate. The Event Organiser must promptly provide reasonable evidence of its rights or permissions if requested. Our action under this clause
does not determine ownership between third parties.


15. INTELLECTUAL PROPERTY, VENUE MAP DATA AND LICENCE TO USE THE PLATFORM

15.1 Ownership. Gold Class Tickets and its licensors own all right, title and interest in and to the Platform, including its software, source and object code, APIs, database and data structures, seat-map and venue-map tooling, algorithms, workflows, business logic, user interfaces, look and feel, layout, design system, graphics, documentation, know-how and
Platform Data, and all Intellectual Property Rights in them. Gold Class Tickets also owns the Platform-generated elements of Venue Map Data to the extent those elements are created by us and are separate from underlying Venue Materials. Ownership of User Content and underlying Venue Materials is addressed in clause 14. NOTHING IN THESE TERMS TRANSFERS
OWNERSHIP OF THE PLATFORM TO YOU. ALL RIGHTS NOT EXPRESSLY GRANTED ARE RESERVED.

15.2 Licence to use. Subject to your compliance with these Terms, we grant you a limited,
revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the
Platform as a hosted service solely for:
(a) purchasing, receiving or using Tickets for personal purposes; or
(b) managing events for which you are an authorised Event Organiser or authorised staff
   member.
The licence continues only while these Terms and your authorised access remain in force.
It is not a sale, assignment or licence of the software itself and confers no right to
possess, host, reproduce or commercially exploit the Platform or Platform Data.

15.3 Restrictions. Except to the extent an act cannot lawfully be restricted, or we give prior written consent, you must not, and must not permit, procure or assist another person
to:
(a) copy, reproduce, modify, adapt, translate or create derivative works of any protected part of the Platform other than ordinary transient copies technically necessary to use the Platform as authorised;
(b) reverse engineer, decompile, disassemble or otherwise attempt to derive source code, non-public structure, sequence, organisation, data model, algorithms or underlying technical implementation of the Platform;
(c) rent, lease, lend, sell, sublicense, white-label, resell, mirror, frame, host or make the Platform or any material part of it available to a third party as a service;
(d) use non-public, proprietary, systematically extracted or confidential information from the Platform to develop, train, benchmark or market a competing ticketing, venue-map, seating, event-management or data product;
(e) copy or imitate the Platform's user interface, workflows, page structure, seat-map rendering, visual design or design system for a commercial, competitive, extraction or republication purpose;
(f) use bots, scrapers, crawlers, headless browsers, browser automation, extensions, scripts, OCR tools, data-mining tools, AI agents or similar automated means to access, index, capture, extract or ingest Platform content, data or structure, except for ordinary public search-engine indexing that we expressly permit through our technical settings or with our prior written consent;
(g) download, export, copy, trace, photograph, screen-capture, OCR, parse, cache other than ordinary transient browser caching, scrape, reconstruct or create a dataset from Venue Map Data, seating layouts or related map layers except through an export or function that the Platform expressly makes available to you for that purpose;
(h) use Venue Map Data outside the specific ticket purchase or authorised event-management purpose for which it is displayed, including to create or maintain a venue-map database, seating database, wayfinding product, competing ticketing platform, data product, training dataset or commercial directory;
(i) systematically collect, infer or reconstruct non-public ticket inventory, sales velocity, holds, availability patterns, pricing logic, seat allocation logic, accessibility inventory or other operational information from the Platform;
(j) publish, sell, license, syndicate, disclose, distribute or otherwise commercialise Platform Data or Venue Map Data without our prior written consent and any consen required from the owner of underlying Venue Matterials;
(k) remove, obscure or alter a proprietary notice, branding, watermark, copyright notice or attribution appearing on the Platform or on a Ticket, PDF, email or venue-map output;
(l) circumvent or attempt to circumvent access controls, signed URLs, authentication, rate limits, bot protections, licence restrictions, download restrictions or other technical measures;
(m) access the Platform through an interface, endpoint or API that we have not expressly made available for that use; or
(n) use the Platform to test or probe security controls without our prior written authorisation.

15.4 Permitted incidental use. Clause 15.3 does not prohibit a Guest from taking a reasonable screenshot or retaining a copy of information solely for their own Ticket, purchase record or accessibility needs, or an authorised Event Organiser from using information through functions we expressly provide for management of its own event. This exception does not permit systematic extraction, republication, competitive use or creation of a separate venue-map, inventory or Platform dataset.

15.5 Contractual protection of data and access. To the extent permitted by law, the access and use restrictions in this clause are contractual conditions of access and apply whether or not an individual fact, coordinate, seat identifier, layout element or item of Platform
Data is independently protected by copyright or another Intellectual Property Right. They do not give us ownership of third-party rights that we do not lawfully own.

15.6 Feedback. If you voluntarily provide suggestions, ideas or feedback about the Platform, you grant us a perpetual, irrevocable, worldwide, transferable, sublicensable and royalty-ree licence to use, reproduce, adapt, commercialise and otherwise exploit that feedback for any lawful purpose without obligation to you. This does not transfer ownership of unrelated User Content or Confidential Information.

15.7 Aggregated and de-identified data. We may collect, generate and use aggregated and de-identified data derived from use of the Platform to operate, secure, benchmark and improve it, provided that the data is handled in accordance with applicable privacy law and does not reasonably identify an individual.

15.8 Protection and enforcement. We may use reasonable technical and operational measures to protect the Platform and Venue Map Data, including signed links, access controls, rate-limiting, bot detection, watermarking, session controls, API restrictions and blocking of abusive IP addresses, devices, credentials or accounts. A material or repeated breach
of clause 15.3 may result in suspension or termination under clause 20. You acknowledge that unauthorised extraction, reproduction or disclosure of Platform source code, Confidential Information or Venue Map Data may cause harm that is difficult to quantify, and we may seek injunctive or other equitable relief in addition to any damages or other remedy available to us. Whether such relief is granted is a matter for the court.

15.9 No implied licence. No licence or right is granted by implication, estoppel or otherwise except as expressly stated in these Terms.

15.10 Survival. Clauses 15.1, 15.3, 15.5 to 15.9 survive termination or expiry to the extent necessary to protect accrued rights, Intellectual Property Rights, Platform Data and prior unauthorised use.


16. CONFIDENTIALITY

16.1 "Confidential Information" means non-public information disclosed by one party to the other in connection with the Platform, including our non-public pricing and Fee arrangements, technical and security information, product roadmap, non-public features, non-public Venue Map Data, ticket inventory and availability controls, and any Guest personal information.

16.2 Each party must keep the other's Confidential Information confidential, use it only for the purposes of these Terms, and protect it with at least reasonable care. An Event Organiser must ensure its staff, contractors and gate staff who receive Confidential Information are subject to appropriate confidentiality and access restrictions.

16.3 These obligations do not apply to information that: is or becomes public through no breach of these Terms; was independently developed without reference to the Confidential Information; was lawfully received from a third party without restriction; or is required to be disclosed by law, a regulator or a payment provider, with notice to the other party where lawful and reasonably practicable.

16.4 These obligations survive termination for 3 years and indefinitely in respect of personal information, trade secrets and other information that remains confidential by its nature. Clause 15 continues to govern use and extraction of Platform Data and Venue Map Data regardless of whether particular map information is publicly viewable.


17. PRIVACY AND COMMUNICATIONS

17.1 We handle personal information in accordance with our Privacy Policy and applicable privacy law.

17.2 By using the Platform, you acknowledge that transactional communications reasonably necessary for the service may be sent, including order confirmations, Tickets, event updates, security notices, Payout notices, refund communications and service announcements.

17.3 Marketing communications will be sent only in accordance with applicable law and recorded consent preferences. Consent given at checkout to receive marketing or promotional updates from an Event Organiser applies to that Event Organiser only unless the Guest is clearly told otherwise and valid consent is obtained.

17.4 Event Organisers who receive Guest information must:
(a) use it only for the event, ticketing, attendee support, legal compliance and any separately permitted or consented marketing purpose;
(b) keep it secure and limit access to people who need it for an authorised purpose;
(c) comply with applicable privacy, data breach, direct marketing and spam laws;
(d) honour applicable opt-out and unsubscribe requests; and
(e) not sell, trade or disclose it for unrelated purposes.

17.5 Separate privacy responsibility. An Event Organiser that receives or exports Guest personal information through the Platform is independently responsible for its own handling of that information. To the extent the Privacy Act 1988 (Cth), Australian Privacy Principles or Spam Act 2003 (Cth) apply to an Event Organiser, it must comply with them. If an Event Organiser is not otherwise required by law to comply with the Australian Privacy Principles, it must nevertheless, as a contractual obligation to us, handle Guest personal information in a manner materially consistent with the privacy, security, access, correction and data- breach standards reasonably required by us for Platform data. Each party must notify the
other without undue delay after becoming aware of a data breach or security incident that materially affects Guest information obtained through the Platform, and must reasonably cooperate in assessing and responding to the incident.

17.6 Nothing in these Terms authorises an Event Organiser to send commercial electronic messages without the consent, sender identification and unsubscribe mechanisms required by applicable law.


18. THIRD-PARTY SERVICES AND LINKS

18.1 The Platform relies on third-party service providers, which currently include payment processing, cloud hosting, database and storage services,
transactional email delivery, product and session analytics , and
AI-assisted content generation. Some of these providers process data outside
Australia. Our Privacy Policy sets out how personal information is handled and disclosed, including overseas disclosures. We may change providers from time to time.

18.2 We are not responsible for a third party's separate products, websites, acts or omissions. However, this clause does not exclude responsibility we have under law for services we provide using those suppliers. We use third-party analytics services, including PostHog, to operate, secure, understand and improve the Platform. Our PostHog Cloud EU analytics environment is hosted in Frankfurt, Germany. Analytics data is limited to technical and behavioural information configured by us and is not intended to include payment card details, attendee names, dates of birth or ticket-holder contact details. Ticket, order and core personal records are stored separately in Australia. Further information about overseas processing, analytics data and available privacy controls is contained in our Privacy Policy.

18.3 Links to third-party websites are provided for convenience and do not necessarily constitute endorsement.


19. PLATFORM AVAILABILITY AND CHANGES

19.1 We aim to provide a reliable Platform but do not guarantee uninterrupted or error-free availability.

19.2 We may perform maintenance, deploy updates, change features or temporarily restrict access where reasonably required for security, legal compliance, system integrity or service improvement.

19.3 We will take reasonable steps to avoid material disruption to active ticket sales and event operations.

19.4 We may discontinue a feature or the Platform by giving reasonable notice where practicable. We will continue to honour outstanding legal obligations relating to completed transactions, records, refunds and consumer rights.


20. SUSPENSION AND TERMINATION

20.1 You may stop using the Platform at any time. Event Organisers may request account closure, subject to outstanding events, payments, refunds, disputes, record-retention duties and other legal obligations. Account closure is effected as a deactivation; transaction, Ticket and event records may be retained for the periods required by law, payment-provider rules and our Privacy Policy.

20.2 We may suspend, restrict or terminate access where we reasonably believe:
(a) these Terms have been materially or repeatedly breached;
(b) fraud, unlawful activity or a security risk is occurring;
(c) users, venues, rights holders, the Platform or third parties may be materially harmed;
(d) Fees or other material amounts are overdue;
(e) a payment provider requires the action;
(f) the action is required by law;
(g) an Event Organiser no longer has authority to operate an event or use Venue Materials;
   or
(h) there is systematic scraping, automated extraction, circumvention or other misuse prohibited by clauses 13 or 15.

20.3 Where appropriate, we will give notice and a reasonable opportunity to remedy the issue before termination. Immediate action may be taken where reasonably necessary for serious fraud, consumer harm, safety, legal, payment, intellectual-property, data-extraction or security risks, or where delay would materially increase the risk.

20.4 Suspension or termination does not affect accrued rights or obligations. We will handle outstanding Guest Tickets, Event Organiser Payouts, refunds and other amounts in accordance with these Terms and applicable law.

20.5 Survival. Clauses 6 (in respect of accrued Fees), 7.7, 11, 14, 15, 16, 17, 21, 22, 23, 24, 26, 28 and 29 survive termination, together with any other provision which by its nature is intended to survive.


21. CONSUMER GUARANTEES

21.1 Our services come with guarantees that cannot be excluded under the ACL where the ACL applies.

21.2 Nothing in these Terms is intended to:
(a) exclude or restrict a consumer guarantee;
(b) mislead a Guest about refund or remedy rights; or
(c) make a Guest waive a right that cannot lawfully be waived.

21.3 Where permitted by law, and only in respect of services that are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failure to
comply with a consumer guarantee may be limited to:
(a) supplying the services again; or
(b) paying the reasonable cost of having the services supplied again.


22. DISCLAIMERS

22.1 To the maximum extent permitted by law, and subject to clause 3.4(c):
(a) Event Organisers are solely responsible for their events, venues, performers, staff, contractors, descriptions and event delivery;
(b) we do not guarantee attendance levels, ticket sales, profitability, event success or the conduct of users;
(c) event information is generally supplied by Event Organisers, including content drafted with AI assistance under clause 5.6; and
(d) you are responsible for assessing whether an event is suitable for you.

22.2 No statement in these Terms excludes liability for our fraud, wilful misconduct, negligence, breach of the ACL, or any other liability that cannot lawfully be excluded.


23. LIMITATION OF LIABILITY

23.1 To the maximum extent permitted by law, Gold Class Tickets is not liable for loss or
damage to the extent caused by:
(a) an Event Organiser, venue, performer, contractor, attendee or other third party;
(b) cancellation, postponement or change of an event, except to the extent caused by our breach, negligence or conduct as Event Organiser under clause 3.4(c);
(c) a user's failure to provide accurate information or protect account credentials, ticket links or gate-scanning credentials;
(d) unauthorised Ticket copying, resale or transfer not caused by our systems;
(e) inaccurate Venue Materials or event-specific seating information supplied or approved by an Event Organiser or venue, except to the extent our own act or omission caused the inaccuracy; or
(f) circumstances beyond our reasonable control.

23.2 To the maximum extent permitted by law, neither party is liable to the other for indirect, special or consequential loss, or loss of profit, revenue, opportunity, goodwill
or anticipated savings, except where such loss:
(a) arises from fraud or wilful misconduct;
(b) arises from a breach of confidentiality, privacy or Intellectual Property Rights;
(c) is payable to a third party under a valid claim; or
(d) cannot lawfully be excluded.

23.3 Aggregate cap. Subject to clauses 21 and 23.5 and to any liability that cannot lawfully be limited or excluded, our total aggregate liability for all claims arising out of or in connection with these Terms or the Platform - whether in contract, tort (including negligence), statute or otherwise - is limited to the greater of:
(a) the total Fees we actually retained from you, or from transactions for your events, in the 12 months immediately before the first event giving rise to the claim; and
(b) AUD $500.

23.4 Each party must take reasonable steps to mitigate its loss.

23.5 The cap in clause 23.3 does not reduce or extinguish an obligation to pay a Payout or refund amount that is expressly due and payable under clauses 7 or 10, and does not limit a right or remedy to the extent that doing so is prohibited by the Australian Consumer Law or other applicable law.


24. EVENT ORGANISER INDEMNITY

24.1 To the extent caused by the Event Organiser's act, omission, breach or responsibility uunder these Terms, the Event Organiser indemnifies Gold Class Tickets against liabilities, losses, damages, refunds, chargebacks, penalties and reasonable external legal or recovery
costs arising from:
(a) the Event Organiser's event, venue, listing or event delivery;
(b) the Event Organiser's breach of law or of these Terms;
(c) infringement or alleged infringement by the Event Organiser's User Content or Venue Materials where the claim has a reasonable basis;
(d) injury, property damage or other harm caused by the Event Organiser or its personnel, including its gate staff;
(e) refunds, chargebacks, taxes or unpaid amounts for which the Event Organiser is responsible under these Terms; or
(f) the Event Organiser's unauthorised or unlawful handling of Guest information.

24.2 The indemnity does not apply to the extent the relevant loss was caused or contributed to by Gold Class Tickets' breach, negligence, fraud or wilful misconduct, or to the extent recovery would be prohibited by law.

24.3 We must take reasonable steps to mitigate an indemnified loss and, where practicable, notify the Event Organiser of a material third-party claim and provide a reasonable opportunity to participate in the defence or settlement of that claim, provided the Event Organiser does not admit liability or settle a claim in our name without our written consent.

24.4 This clause survives termination.


25. EVENTS OUTSIDE REASONABLE CONTROL

25.1 Neither party is liable for delay or failure caused by events outside its reasonable control, such as natural disasters, severe weather, fire, flood, epidemic, war, civil unrest, government action, utility failure, major internet outage or failure of a third-party infrastructure provider.

25.2 This clause does not:
(a) remove refund or other rights available under the ACL;
(b) excuse obligations that can reasonably continue despite the event; or
(c) prevent us from taking reasonable steps to protect users, funds and data.


26. COMPLAINTS AND DISPUTE RESOLUTION

26.1 Guests should first raise event-specific concerns with the relevant Event Organiser. Gold Class Tickets may assist where the issue concerns ticket delivery, payment processing, Platform operation, an unresolved refund matter, or where we are the Event Organiser.

26.2 Complaints to Gold Class Tickets may be sent to admin@goldclasstickets.com.au. We will acknowledge complaints within a reasonable period and aim to provide a substantive response within reasonable number of days.

26.3 Before starting court proceedings, each party should attempt in good faith to resolve the dispute through written communication and, where appropriate, mediation.

26.4 Nothing in this clause prevents a person from:
(a) seeking urgent interlocutory or injunctive relief, including under clause 15.8;
(b) exercising rights under the ACL;
(c) contacting a consumer-protection agency, regulator or ombudsman; or
(d) commencing proceedings where a limitation period is about to expire.


27. CHANGES TO THESE TERMS

27.1 We may update these Terms to reflect legal, security, operational, commercial or Platform changes.

27.2 Updated Terms will be posted on the Platform with a revised "Last updated" date and version number.

27.3 Where a change materially and adversely affects an existing Event Organiser or an active commercial arrangement, we will provide reasonable advance notice where practicable.

27.4 A change will not retrospectively remove a right or remedy that has already accrued, or change the terms governing a Ticket already purchased unless the change is required by law or is clearly beneficial to the Guest.

27.5 Continued use of the Platform after updated Terms take effect constitutes acceptance where the updated Terms and effective date have been reasonably brought to the user's attention. Where we require affirmative re-acceptance, continued use may be conditional on that acceptance.

27.6 If an Event Organiser does not accept a material adverse change, it may stop using the affected future service before the change takes effect without a termination penalty, subject to existing Ticket sales, active events, accrued Fees, refunds, Payouts and other outstanding obligations. Existing transactions remain governed by the terms applicable when they were entered into, except to the extent law requires otherwise.


28. GENERAL

28.1 Entire agreement: These Terms, our Privacy Policy, any applicable fee schedule, and any additional terms expressly accepted through the Platform form the agreement between you and Gold Class Tickets regarding the Platform.

28.2 Priority: If additional written terms expressly agreed with an Event Organiser conflict with these Terms, the additional terms prevail only to the extent of the conflict - except that clauses 15 (Intellectual property and licence), 16 (Confidentiality) and 21 (Consumer guarantees) may not be varied or overridden except by a document signed by us that expressly
refers to those clauses.

28.3 Severability: If any provision is invalid or unenforceable, it will be read down to the minimum extent necessary or severed, and the remaining provisions will continue.

28.4 No waiver: A failure or delay in enforcing a right does not waive that right.

28.5 Assignment: You must not assign your rights or obligations under these Terms without our consent, which will not be unreasonably withheld. We may assign these Terms as part of a genuine business restructure, sale or transfer, provided this does not materially reduce your rights.

28.6 No partnership: These Terms do not create a partnership, employment relationship, franchise or joint venture between Gold Class Tickets and an Event Organiser.

28.7 Electronic communications: You agree that contracts, notices, invoices and other communications may be provided electronically. Notices to us must be sent to admin@goldclasstickets.com.au and, for formal legal notices, also to our registered address.


29. GOVERNING LAW

29.1 These Terms are governed by the laws of Victoria, Australia.

29.2 Subject to any rights a consumer or small business has to bring a claim in another jurisdiction, the courts of Victoria, Australia have non-exclusive jurisdiction.


30. CONTACT US

GOLD CLASS TICKETS PTY LTD
ABN: 31 694 609 848
Platform: Gold Class Tickets Ticketing Platform
Registered address: Level 10/460 Bourke Street, Melbourne, CBD 3000
Support email: admin@goldclasstickets.com.au
Legal notices: admin@goldclasstickets.com.au

© 2026 GOLD CLASS TICKETS PTY LTD. All rights reserved. The Gold Class Tickets Ticketing
Platform is licensed, not sold. Unauthorised scraping, automated extraction, reproduction, commercial reuse, white-labelling, reverse engineering, or extraction or reuse of Venue Map Data or other Platform Data is prohibited except as expressly permitted by these Terms or applicable law.